Mystery Shopper
Manage your field visits, arbitrate anomalies, and trigger the right actions without friction.
Centralized field vision
Bring together visit feedback, photo evidence, and observed gaps in one place to manage the network faster.
Guided validation
Each anomaly can be validated, invalidated, or commented on with context, media, and severity level.
Automated actions
Validated gaps instantly generate an action plan, an owner, and a deadline.
Network benchmark
Scores, trends, maps, and rankings to compare sites and prioritize areas to fix.
Reporting & executive summary
See at a glance the average score, completed visits, findings, critiques, and dominant categories to manage your campaigns, deliver results in real time, and prioritize actions.
- Readable, premium dashboards
- Benchmark across control points
- Instant reading of critiques and categories
- Real-time analysis reports, usable as soon as visits end
Client validation, visit by visit
Benefit from a detailed, structured view to confirm or invalidate each reported anomaly. Mystery Shopper streamlines decision-making while maintaining a premium level of traceability, with enriched forms and intelligent content controls.
- Full form view by visit
- Decision validated or invalidated with comment
- Forms with photos and videos to document each visit
- AI content checks to make field reports more reliable
Automatically generated action plans
Move from observation to execution without any manual step. As soon as a field item is validated, Mystery Shopper can open an action, assign an owner, and track progress through to closure.
- View by client, campaign, or store
- Prioritization based on criticality and deadline
- Clear operational progress tracking
Map the control points
Adopt a dynamic network view with mapping, trends, and score history. Ideal for managing multi-site brands, tracking operations in real time, and identifying priority areas to correct.
- Interactive map of sites and contracts
- Real-time geolocation of mystery shoppers in the field
- Assignment of destinations, routes, and GPS guidance
- Filters by sector, trend, or performance
Centralize recruiting, temporary contracts, and onboarding
Manage mystery shopper recruiting, temporary contract management, e-signature, administrative documents, and onboarding on a single platform. You secure every assignment, reduce follow-ups, and maintain full traceability.
- Recruiting and qualifying profiles by assignment, area, and availability
- Temporary contract management by assignment, status, and deadline
- Integrated e-signature to speed up onboarding
- Centralized document vault with insurance and supporting documents
A field control platform designed for action.
Three complementary modules to manage field visits, analyze results, and trigger actions from a single interface.
Manage the entire cycle from a single interface
From field control to reporting, Mystery Shopper connects observation, validation, benchmarking, and correction in a single, coherent, premium journey.
- Executive dashboard
- Detailed client validation
- Automated action plans
- Store-by-store benchmarking
Decide quickly
The anomalies are prioritized, commented on, and resolved without friction.
- Clear statuses
- Comments
- Media evidence
Deploy actions
The corrections open automatically and remain tracked until closure.
- Assignment
- Deadlines
- Progress
Compare the network
View trends by site, contract, or category and benchmark your execution.
- Interactive map
- Trends
- Top / bottom rankings